Return, Refund and Exchange policy:
- All items sold are non-refundable and non-exchangeable, except when:
- The wrong item has been delivered.
- The item received does not match the product description, specifications, features, or information shown on the website.
- The item arrives damaged, defective, or spoiled.
- The delivery exceeds the timeframe stated in the company’s Shipping Policy.
- To request a refund, customers must provide:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video of the item’s first use, where applicable.
- Relevant photos, order details, or any other supporting documents requested by the company.
All return and refund requests must be submitted to pedalprovisions@outlook.com within 24 hours of receiving the item.
Requests made after 24 hours or without the required supporting evidence will not be accepted.